Questions and Answers

Why should we travel with you?

We believe we have what it takes to show you New Zealand like no others. We are truly passionate about New Zealand travel and understand that the majority of people coming here will not come back again, so we need to ensure that you have the best time and see as much as possible! We want you to travel with us and we want to show you everything New Zealand has to offer. 

How do you price group transport and are there any hidden costs?

We price our transport services on coach operating costs such as Road User Chargess and Fuel. Driver wages, accommodation and meals (breakfast and dinner). If accommodation, activities and meals are a part of your itinerary that we are booking, we add these costs on too. 
We do not have any hidden costs and will always be honest about what you are paying for, however please read our Terms and Conditions page to understand consequences should fuel prices increase, or if itineraries are changed.

Do we have to do one of your itineraries on this website?

No, not at all. We want to do what YOU want to do. So contact us with your New Zealand Tour ideas and we will help design an itinerary which suits. 


What is Aotearoa and how do I pronounce it?

Aotearoa is the Maori name for New Zealand. The pronunciation is ‘ow-tee-a-row-a’.


What is the New Zealand climate like?

New Zealand is a bit complex! You will experience sub-tropical countryside in the far north, whereas in the far south you will experience a much cooler climate. We like to say that you experience 4 seasons in one day, so make sure you bring clothes for all seasons, including a rain jacket. New Zealand is in the Southern Hemisphere so you can expect summer in December – February.


What type of accommodation can you offer?

We can arrange all types of accommodation from camping right through to 5 Star hotels. 


We are a very small group of less than 5 people – will you still take us?

We’re more than happy to take small tour groups. Just let us know your requirements and we will provide you a free no obligation quote. We will adjust the size of the vehicle to suit your group also. This will help ensure that the costs are not too high.


What is the main language in New Zealand?

English is the most commonly used language in New Zealand. New Zealand has three official languages; English, Maori and New Zealand Sign Language.


What is the currency in New Zealand?

The New Zealand Dollar is the official currency of New Zealand.


What are New Zealanders like?

New Zealand was recently voted the 2nd most friendliest country in the world by the World Economic Forum. We are people who love to talk and will easily strike up a conversation. with you. We are quite relaxed and casual, however we work hard and get the job done, something of which we are all proud of. 


Is tipping customary in New Zealand?

No, it is not. However if you experience service which you feel should be rewarded a tip is greatly appreciated - this is a great reward for a person who may be getting paid on close to minimum range, which is generally what new entry staff are paid in the tourism industry.


What is the time zone in New Zealand?

New Zealand is ahead of the world at UTC/GMT +12 hours.


How long will we be on the bus before a refreshment stop?

Our drivers will make sure they stop often so all passengers can hop off to stretch their legs, have something to eat and to freshen up. If you really need to stop, all you need to do is tell your driver.


How much do meals cost?

Lunch – if you purchase your lunch from a local bakery, you are probably going to spend between NZD$5 to $12 depending on how hungry you are. A favourite (and one Amanda loves!) is the mince pie – a must try while in New Zealand, washed down by a refreshing L&P. At a cafe or restaurant you will pay between NZD$12-$30per person. 

Dinner - At a restaurant you will spend approximately NZD$15 - $45 per person for your main meal at dinner depending on what you select from the menu. New Zealand Lamb is delicious and is worth the cost at least once!

New Zealand also has many of the global fast food chains such as McDonalds, Burger King, KFC, etc,.We will also stop at supermarkets/grocery stores so you can purchase your own food to cook with.


What is a Mince Pie?

A Mince pie is a pastry shell and top with a delicious ground beef and gravy mix inside. Amanda can’t get enough of these and can make a tasty homemade one too! 


What is L&P?

L&P is “world famous in New Zealand” – Lemon and Paeroa is a soft drink first created in the small town of Paeroa. The taste is hard to describe, but is a favourite amongst the kiwis. Your driver will make sure they remind you to try this soft drink. After-Hours Cameron likes to mix this one with Southern Comfort!